Customer Service Advisor – Slovakian Speaking

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** Job Description
** As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
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* About the Role:

** This is a permanent contract with a start date of the
** 27th of April 2026.
** As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to a 3-week induction followed by on-the job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
** Why you’re the perfect match
** If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Slovakian.
** What you’ll be doing
*** Respond to consumers in both English and Slovakian - spoken and written.
* Engage with consumers via phone and email. Handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
* Build strong and positive relationships with consumers in a fun and engaging manner.
* Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
* Adapt to a variety of shifts, including some weekends to ensure we provide an exceptional service.

If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect:
** Family Care Leave** - We offer enhanced paid leave options for those important times.
** Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
** Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
** Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
** Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
** Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal…