Service Delivery Manager

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team

This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. The Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future.

So, if you share our drive and ambition, get ready to achieve more from your career.

As a Service Delivery Manager, you will act as the main contact for customer, partner and internal queries across our Managed Services. You will manage relationships with your aligned customers through regular engagement, service reporting and Service Reviews. You will also support wider CX initiatives and contribute to the ongoing development of Service Delivery strategy and processes.

As a Service Delivery manager, you'll be responsible for:

• Managing aligned customers from onboarding to renewal, including service reviews and escalations
• Producing monthly customer reports, combining automated and manual inputs where needed
• Delivering regular Service Reviews via phone, video call or face to face, adding technical or strategic value
• Driving continual improvement by enhancing processes, influencing strategy and sharing customer insights
• Building strong internal and external relationships while acting as an escalation point and ensuring customers gain maximum value from services

• Ability to deliver excellent customer service, building strong and positive relationships
• Be able to collaborate effectively with colleagues across the business, showing flexibility and strong people skills
• Confidence to communicate across varied audiences and handle feedback constructively
• Ability to promote a positive team culture, demonstrating initiative, ownership and confidence in escalations
• A proactive approach and manage time and priorities effectively while applying solid knowledge of Microsoft Cloud products and services

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at