Customer Service Rep; Florida

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

M-F 8am-4:30pm

M-F 9:30am-6pm

M-F 11:30am-8pm

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met.
• Complete various special projects as required.

• Previous work experience in Specialty Pharmacy or Customer Service.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills.
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills.
• Strong ability to multi-task and strong time management skills.
• Ability to function in a high-volume, fast-paced environment.
• Dependable and strong work ethic.
• Ability to accept and implement feedback and coaching.

• Experience working with databases (CRM preferable) or a tracking system;
  Salesforce CRM experience.
• Experience working in a health care/pharmaceutical industry environment.
• Understanding of challenges associated with patients’ medical condition.
• Accustomed to working in high call volume environment.

Join a team dedicated to improving patient access to critical medications. Your contribution directly supports patients navigating complex healthcare and treatment needs.

We believe in promoting from within
. Our Advance Gold development program provides structured support to help you build new skills and grow into long-term career paths.

We blend human expertise with innovative technology
, including custom software and data analytics, to streamline medication management and enhance patient outcomes.

We are proud to be recognized as a Best Place to Work for two consecutive years, thanks to our culture of collaboration, respect, and continuous improvement.

After 120 days of meeting performance and attendance expectations, eligible employees may transition into a hybrid work-from-home schedule
.

Competitive compensation structure.

• 401(k) with company match (immediate vesting)
• Medical, dental, and vision insurance
• Life and short-term disability insurance
• Additional training & internal growth pathways