Customer Service Representative Specialist Sr

Employer Industry: Financial Services

• Salary up to $67,600.00
• Incentive eligibility based on company, business, and individual performance
• Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
• Opportunities for career growth and development within the organization
• Flexible remote work options available
• Supportive and inclusive workplace culture

• Perform advanced customer service activities for specialized products and services, focusing on problem resolution across multiple channels
• Investigate and respond to complex customer inquiries regarding products and services
• Resolve customer service issues, recommend appropriate solutions, and identify root causes of recurring problems
• Maintain high levels of customer satisfaction and serve as a mentor or trainer to the customer service team
• Document customer interactions and service requests to minimize customer effort

• Minimum of 3 years of relevant experience in customer service or Treasury Management
• Associate's degree or equivalent experience in a related field
• Strong problem-solving skills and ability to manage multiple priorities
• Exceptional communication skills, both verbal and written
• Knowledge of customer experience management and client relationship management

• Bilingual (Spanish) speaking skills
• Familiarity with the CARES model for customer service
• Experience in managing complex customer interactions
• Strong technical support capabilities
  
  Commitment to continual improvement processes