Enterprise Customer Success Manager

Employer Industry: SaaS (Software as a Service) for Retail and E-commerce

• Salary up to $140,000
• Opportunity for annual bonus and equity
• Work remotely from anywhere
• Engage with a diverse range of well-known brands and contribute to innovative solutions
• Supportive team culture that celebrates professional wins and fosters collaboration
• Chance to make a significant impact on customer loyalty and post-purchase experiences

• Own the health and success of customers from go-live through renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Utilize data insights to track client health and mitigate churn risk
• Collaborate with product and engineering teams to influence product development based on customer feedback
• Partner with sales teams to ensure renewal and expansion opportunities are efficiently planned and actioned

• Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company, working with enterprise-size accounts
• Exceptional multitasking skills with a strong attention to detail
• Proven ability to influence cross-functional teams to achieve goals
• Strong project management and communication skills in a fast-paced environment
• BA/BS degree; domain knowledge of retail, e-commerce, or logistics is a plus

• Previous start-up experience
• Experience working with demanding enterprise-size accounts
• Familiarity with the retail and e-commerce landscape

#SaaS #Customer Success #Remote Work #Career Opportunity #Diversity And Inclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.