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Bilingual HelpDesk/Support Customer Service Rep Technical Support

Remote Bilingual Student Support Specialist

Remote / Online - Candidates ideally in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support, Customer Service Rep, Technical Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading educational technology company is seeking a Tier 2 Student Advisor to enhance customer satisfaction through exceptional support. In this role, you'll manage inbound and outbound requests, focusing on resolving issues with empathy and precision in a structured environment. Ideal candidates will have 1-2 years of relevant customer service experience, with a passion for helping students succeed. The position requires availability between 8:30 AM and 5:00 PM PST, and being bilingual in Spanish is a plus.
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