Bilingual Customer Experience & Sales Support - Remote, Ontario

Toronto, Ontario

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Wurth Canada is a high-performance organization that is built on humanistic values – achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

If you’re looking to make a meaningful impact and bring new energy to your career, Würth Canada has an exciting opportunity for you. We are seeking a Bilingual Customer Experience and Sales Support Specialist with experience supporting customers by phone and email, including order processing.

• This is a fully remote role. The incumbent can be located anywhere in Canada and must be able to work Monday to Friday, from 8am to 5pm EST.
• This is a 1 year contract with high possibility of going permanent after 1 year.

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A solid onboarding plan with a 6-month mentoring program for new employees.
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization.
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

• Handle day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution.
• Manage active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment.
• Support customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates.
• Process customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate.
• Collaborate with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to‑end.
• Maintain high service standards by meeting service level expectations for response time, availability, and volume of interactions handled.
• Manage multiple inquiries simultaneously in a fast-paced, high-volume environment.
• Participate in team meetings, one‑on‑one check‑ins, and ongoing process improvements, including adherence to SOPs and best practices.

• Bilingual in English and French, both written and spoken (mandatory).
• Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory.
• Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support.
• Proven experience handling customers by phone and email, including order processing and issue resolution.
• Strong multitasking skills with the ability to prioritize effectively in a fast-paced setting.
• Excellent communication and customer management skills, with a professional and solution-oriented approach.
• Ability to remain calm, objective, and focused when handling challenging or high-pressure situations.
• Strong organizational and time‑management skills.
• Comfortable working with KPIs, service levels, and performance metrics.
• Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Our parent company, the Würth Group is a family‑owned…