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Customer Service Rep Technical Support

Remote QA Analyst: Call Center Quality & Coaching

Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listing for: Cal Coast Credit Union
Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial institution is seeking a Quality Assurance Call Monitoring specialist in San Diego, CA. The role involves evaluating customer interactions (calls, chats, emails) to ensure high service standards and compliance. Responsibilities include scoring agent performance, providing feedback to improve training, and analyzing trends to enhance customer satisfaction. Applicants should have at least a high school diploma with relevant experience, excellent communication skills, and strong analytical abilities.

This position supports a dynamic work environment and may allow remote work.
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