Customer Service Representative - German​/Spanish​/Dutch

Overview

Do you have a passion for helping others and ensuring customers have the best experience possible?

Cigna is recruiting for multilingual Customer Service Representatives to join our Customer Service team. These permanent roles support clients across the globe, and we’re actively seeking candidates with strong language capabilities
—specifically Spanish, German, or Dutch
, alongside fluency in English. If you enjoy working in an international environment and using your language skills daily, we’d love to hear from you.

As a Customer Service Representative with Cigna, you will be the first point of telephone, email or chat contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a ‘people person’ with a passion for helping others, a service-driven mindset and an empathetic nature, as you will be supporting customers who may be experiencing exceptionally difficult times.

This is an excellent opportunity for customer-focused, enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.

• Able to commit to 35 hours per week.
• Able to commit to 8 weeks onsite induction training from start date based in our Greenock office.
• Available to work shifts between Mon-Sunday 7am-11pm, on a 3 week rotational pattern (shifts are 7am-3pm, 8am-4pm, 2pm-10pm and 3pm-11pm). You will work 1 weekend in 3/4.
• Able to travel to Cigna's Office in Greenock, Scotland full time initially for 5-6 months until your reach competency level; following this we have a flexible in-office approach with 2 days in office as a minimum expectation and the remainder WFH as you desire.

• Provide the highest levels of customer service, striving for first contact resolution, and processing dental/vision and medical claims in line with the customer’s benefits.
• Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
• Provide quality advice and information to customers and colleagues regarding their health benefits.
• Monitor turnaround times to ensure contacts/claims are settled within required timescales.
• Build relationships with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
• Actively support all team members and provide resources to enable all operational goals to be achieved.
• Carry out any ad-hoc tasks as required to meet the business needs.

We want people to draw on their life experience, personality, and individual talents. Broadly speaking, we look for candidates with:

• A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
• Fluent in Spanish, German or Dutch + English.
• Solid IT skills with ability to utilise MS Office and in-house systems.
• Exceptional interpersonal skills with good verbal and written communication.
• Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
• Must possess excellent attention to detail, with a high level of accuracy.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.

• Competitive salary.
• Hybrid working:
  Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
• IT equipment is provided to allow you to work from home.
• 30 days holiday per year: plus, the option to buy/sell annual leave.
• Bonus: the opportunity to earn an annual bonus.
• Pension: auto-enrolment with a generous contribution from us.
• Free Car Parking.
• Private Medical and Dental Insurance: option to add a partner or dependents.
• Life Assurance.
• Travel Insurance.
• Flexible dress code: comfortable and effective in your role.
• Plus, much more…

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our…