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Head of Customer Experience & Retention; ERP SaaS, Remote
Remote / Online - Candidates ideally in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-02-28
Liverpool, Merseyside, L1, England, UK
Listing for:
Chapman Tate Associates
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Account Manager
Job Description & How to Apply Below
A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability to build trusted relationships.
This position focuses on customer retention and governance, offering a central role in a growing organization.
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