Paralegal customer service; LegalTech

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Paralegal with a passion for customer service (Legal Tech) in United Kingdom.

We are seeking a motivated Paralegal with strong customer service skills to join a dynamic Legal Tech environment. In this role, you will act as a key liaison between clients and the company, ensuring smooth interactions and successful outcomes. You will draft and review legal documents, assist customers with technical setups, and provide support throughout their journey. This position blends legal expertise with client-focused problem-solving, contributing directly to customer satisfaction and retention.

The ideal candidate thrives in a fast-paced, multifaceted role and is comfortable collaborating across teams. Attention to detail, organizational skills, and a proactive approach are critical for success in this position.

• Draft, review, and prepare legal documents tailored to client requirements.
• Respond promptly to customer inquiries via email, chat, or other channels, providing clear guidance and support.
• Assist customers with technical setups, including integrations with source code management platforms.
• Support sales efforts by providing information and guidance to prospective clients.
• Draft reports based on customer-provided data and ensure accurate delivery.
• Act as a bridge between clients and internal teams, championing customer success and satisfaction.

• Experience as a Paralegal or in a similar legal or customer-focused role.
• Proficiency in drafting and reviewing legal documents.
• Familiarity with Legal Tech concepts and web-based productivity tools (e.g., Google Docs).
• Excellent written and verbal communication skills in English.
• Strong analytical thinking, attention to detail, and organizational skills.
• Ability to multitask and adapt in a fast-paced, dynamic environment.
• Prior experience in customer success or client-facing roles is a plus.

• Fully remote position with flexible working arrangements.
• Collaborative and supportive team culture.
• Opportunities for professional growth within a startup-like environment.
• Structured onboarding and ramp-up period to ensure success.
• Regular team activities and opportunities for engagement.
• Chance to contribute meaningfully to customer satisfaction and operational excellence.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!