Customer Service Representative

Working at QVC Group

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

• The Customer Service representative supports our Customer Care Team in Knowsley. Please view our video to find out more about what it's like to work in our Contact Centre at QVC.
• Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
• Hourly Pay: £13.81 per hour

Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.

• Permanent
• Full‑time

• On Call Days Monday - Sunday: 07:00-18:00, with 2 weeks notice of shift.

• Show a welcoming, friendly voice of QVC, delivering world‑class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers’ often complex enquiries while driving brand advocacy.
• Work as part of a team to ensure overall success while meeting individual performance targets.
• Receive a supportive onboarding experience, including four weeks of training, to set you up for success.

• The desire to deliver a first‑class customer service experience.
• Experience interpreting and responding to customer questions.
• Experience using a computer is necessary for this role.

#INDOPS

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme ("DCS"). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.