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Technical Support

Remote Digital Customer Success Architect

Remote / Online - Candidates ideally in
Montgomery, Montgomery County, Alabama, 36136, USA
Listing for: EDB
Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A software solutions provider in the United States seeks an experienced Digital Customer Success Strategist to architect and lead digital-first customer success strategies. Responsibilities include building digital customer success programs, integrating automation tools, and developing community engagement initiatives. Candidates should have 5+ years in customer success, deep experience with platforms like Totango and Gainsight, and a strong analytical mindset. This role promotes a healthy work-life balance and is part of an inclusive company culture.
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