Customer Service Representative – Remote In Portland

Customer Service Representative!

Location:

Remote but must be local to Portland, OR area!

Looking for a role that keeps things fast-paced, dynamic, and never boring? This position combines customer service excellence with behind-the-scenes racing operations, giving you the best of both worlds.

As a Customer Service Representative, you’ll support players across phone, chat, and email—and play a critical role in monitoring live horse races and betting activity. This role was designed to give team members variety in their day, so you’re not tied to the phones all shift long.

Player Experience (Customer Support) Responsibilities:

• Respond to player inquiries via phone, chat, and email
• Manage multiple interactions simultaneously while maintaining exceptional service quality
• Clearly explain regulations, policies, and procedures in a friendly, solution-focused way
• Make outbound calls for follow-ups when needed
• Set reminders and track open tasks to resolution
• Review, verify, and approve player account changes submitted by teammates
• Use tools to investigate and resolve player issues efficiently
• Handle sensitive player data with strict adherence to security, privacy, and compliance standards
• Maintain a strong working knowledge of gambling laws and regulatory requirements

Racing Operations Responsibilities:

• Monitor multiple horse races simultaneously across various time zones
• Accurately record race start/end times and verify correct finishing order
• Build, audit, and validate race cards and pool data from third-party providers
• Monitor betting systems to identify incidents and delay payouts when necessary
• Quickly identify and respond to race-related issues, escalating when required
• Apply critical thinking to proactively spot inconsistencies or system issues

• High School Diploma or equivalent
• 2+ years of customer service experience, preferably in a call center or high-volume environment
• Strong computer skills and comfort with online customer engagement platforms
• Excellent communication, collaboration, and problem-solving abilities
• Ability to work mornings, evenings, weekends, and holidays as required
• Ability to meet licensing and regulatory requirements

This is a Contract to Hire position based out of Tigard, OR.

The pay range for this position is $20.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 27, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.