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Customer Service Rep Bilingual HelpDesk/Support Technical Support

Remote Bilingual Student Support Specialist

Remote / Online - Candidates ideally in
Wilmington, New Castle County, Delaware, 19894, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 39000 - 43000 USD Yearly USD 39000.00 43000.00 YEAR
Job Description & How to Apply Below
A leading education technology organization is seeking a Tier 2 Student Advisor to provide personalized, efficient customer support. In this role, you will handle customer inquiries, manage cases through phone and chat, and provide comprehensive assistance, ensuring a high level of customer satisfaction. The ideal candidate will have experience in customer service, possess strong communication skills, and demonstrate compassion. This position offers a salary range of $39,000.00 – $43,000.00 and requires a flexible schedule.
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