REMOTE Bilingual Customer Support

Description

We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent.

Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information.

Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high).
• Upload information to company's internal website.
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).

French - 7am to 3:30p

2 x French - 10:30am to 7pm/Sat Shift

2 x Spanish - 10:30am to 7pm

First 3 weeks 8:30-5, they will go through class room training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.

customer service, call center, retail, PCA, Support, Customer support, Call center

• High School Diploma
• Ability to type 30 WPM
• 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.
• Comfort level that they WILL be on the phones all day long
• demonstrate a time they meet performance expectations
• Positive attitude

Entry Level #Central Priority
26

This is a Contract to Hire position based out of Remote, OR.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.