Customer Care Manager

Who We Are

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind.

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Customer Care Manager to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics—all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we’ll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you!

This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

• Communicate Technical Solutions:
  Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems:
  Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success:
  Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities:
  Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively:
  Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes:
  Utilize your knowledge of our business processes, to guide customers effectively.

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
• 1+ years' experience in a customer-focused environment desired
• Proven expertise in customer service
• Experience using a Customer Relationship Management (CRM) system
• Enthusiastic attitude and an engaging businesslike approach
• Excellent oral and written communications skills
• Experience with Microsoft Office required
• Creative problem solver
• Demonstrated ability to research to resolve customer inquiries
• Ability to interact effectively with internal and external partners