Administrative Assistant

JOB POSTING FOR Administrative Assistant

Disaster Restoration Company, specializing in water, fire, and mold damage is looking to hire an enthusiastic, career‑minded individual to become a successful part of our team. We provide emergency services to clients suffering property disasters/emergencies. As our front‑line customer contact, you will be responsible for providing professional, friendly service in our fast‑paced environment. Your day will consist of answering phone calls, scheduling our technicians, and obtaining insurance contact and billing information.

• Ensure positive customer experience with every interaction.
• Respond to emergency phone calls, communicate with technicians, schedule workflow.
• Perform administrative and office support activities for multiple supervisors.
• Data entry in company systems, look over estimates and update as necessary.
• Communicate with homeowners and insurance adjusters regarding services.
• Keep schedule up to date.
• Maintain a strong work ethic.

• Speaks clearly and effectively to customers, insurance agents, and adjusters.
• Attention to detail is a must.
• Experience with Windows, Microsoft Office (including Excel, Word, and Outlook), and Internet Explorer. Must be able to navigate all with ease.
• Strong organizational skills.
• Ability to maintain composure during stressful situations.
• Capable of handling customer concerns.l
• Applicants must be able to pass a background check with no felony convictions.
• Strong aptitude to learn new processes and procedures.
• Strong aptitude to learning and utilizing software programs.
• Be on an on‑call rotation to answer calls that come in after hours—respond to the answering service on your assigned days.
• Attendance is very important, must be reliable.

Office is located in Niles, IL. Must have reliable transportation.

Must be able to work 5 days a week, start time 8:30 to 4:30. Will be part of a weekend on‑call rotation—on assigned weekends you do not have to come in at the office; you can work from home.

Benefits include:
Sick time/Vacation time, birthday pay, paid for major holidays, health insurance, 401(k), cell phone reimbursement.

Salary: $20‑22 per hour based on experience.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining Service Master, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Great Company Culture

Competitive pay

Exciting work that makes real differences in people’s lives