Bilingual - Associate, Sales & Customer Service

Position: Bilingual - Associate, Sales & Customer Service (April)
* Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
** Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
*** Pay at Intact is about much more than just salary.
**** Salary range** (but not limited to):47,100 - 57,500
** Annual bonus
** target, based on the base salary, with a potential payout of up to
** double
* * the target (subject to personal and company performance):5%
As part of our commitment to
** Win As A Team**, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
** About the role
** Join us as a
** Bilingual -*
* ** Sales and Customer Service Associate working in an in-bound call center.
** You’llbecome a trusted advisor, helping Canadians protect what matters most to them.

You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.

Join our team where the sky’s the limit!###
*
* Start Date:

** April 13, 2026
*
* Location:

** 2255 Sheppard Avenue East, North York, Ontario
*
* Work Schedule:

** 35 hours per week
* Monday to Saturday, 8 a.m. to 8 p.m. (only working five 8-hour shifts within that period)
* The work schedule will include all Saturdays for the first year. After 12 months, you’ll have the opportunity to transition to a 5-week rotation
* During the first year, working on statutory holidays is required, and you'll be compensated according to labor standards.
* During the training phase, you may be asked to come in up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.###
** What you'll do here:
*** Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
* Analyze individual customer needs, promote and cross-sell personal insurance products and services.
* Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
* Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.
** What you bring to the table:
*** At least one year of customer service experience required; previous call center experience is preferred
* Previous experience in sales and customer loyalty is highly desirable
* Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
* Tech-savvy abilities, with confidence in navigating various systems.
* Ability to multi-task and remain calm under pressure
* You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
* Bilingual in…