Remote Insurance Broker

Overview

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Contact Center - Insurance Broker

Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Insurance Brokers!

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

• Level 2 Insurance License required or must acquire if Level 1 licensed, employer paid and supported.
• 2-3 years in a sales or customer service role, call centre experience an asset
• Excellent phone etiquette and rapport building skills
• Comfort navigating computer applications and retrieving customer data

Location:

Remote in Alberta

Hours:

Full Time – 37.5 hours/week during Care Centre operating hours

• Mon-Friday 7am-7pm PST
• Saturdays 9am-5pm PST

Salary Range: $50,000 - $65,000

Current Vacancy:
Yes

Requisition: 82624

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us.

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.