WAH Customer Service Agent

Overview

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Remote Work-at-Home | Canada | Full-Time | Hourly.

MCI is a leading Business Process Outsourcing (BPO) company that provides tailored solutions to meet client needs. We are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (Does not apply in Canada).

• Paid Time Off - PTO and paid holidays.
• Health Benefits - Full-time employees are eligible for supplemental health coverage.
• Life Insurance - Options to safeguard loved ones.
• Supplemental Insurance - Accident and critical illness insurance.
• Career Growth - Opportunities for advancement.
• Paid Training - Learn new skills while earning a paycheck.
• Engaging Work Environment - Team-oriented culture.
• Casual Dress Code - Comfortable work setting.

MCI tailors offerings to fit the needs of our diverse team. Specific benefits may vary by geography, but the core commitment remains to reward effort, support growth, and create a value-driven environment.

This job operates in a professional office environment and is largely sedentary with computer and headset use. Occasional movement and lifting up to 40 pounds may be required.

Reasonable accommodations may be provided upon request in compliance with applicable laws.

All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate based on age, race, gender, or other protected characteristics. MCI considers qualified applicants with criminal histories in accordance with local and federal requirements.