Responsable de l'apprentissage et du développement - plateforme de formation client

Location:

100% Remote (Canada)

Salary: $40/hour

Job Type: 6-month contract with strong possibility of extension

Our client is a leading organization in the optical industry, offering innovative products and digital solutions to support professionals across North America.

This is a client-facing Learning & Development role focused on driving engagement, adoption, and long‑term value of a digital learning platform across key customer accounts. The Learning & Development Manager will act as a strategic training partner, supporting customers through onboarding, ongoing training initiatives, and performance optimization.

Experience in retail, telecom, healthcare, optical, or other multi‑location customer environments will find this role particularly well aligned with their background.

• Competitive compensation at $40/hour
• Fully remote work environment
• Strong potential for contract extension
• High‑visibility role with meaningful customer impact
• Opportunity to work at the intersection of learning, technology, and customer experience

• Serve as the primary point of contact for customer training and platform adoption
• Partner with clients to understand business objectives and recommend tailored learning solutions
• Design and customize learning paths aligned with products, roles, and customer needs
• Lead onboarding for new customers to ensure successful platform implementation
• Manage user access, sub‑user structures, and reporting within the learning platform
• Deliver monthly insights on learner engagement, progress, and recommended next steps
• Develop and send weekly customer communications, including training updates and new content releases
• Create toolkits and resources to support internal promotion of training initiatives
• Collaborate cross‑functionally with sales, marketing, and content teams to align training with campaigns and product launches
• Analyze engagement data and learner feedback to continuously improve the learning experience

• 3+ years of experience in Learning & Development, Training, Customer Success, or Enablement
• Experience in retail, telecom, healthcare, optical, or other customer‑facing industries strongly preferred
• Hands‑on experience with digital learning platforms
• Strong client‑facing communication and presentation skills
• Highly organized, proactive, and comfortable managing multiple customer accounts
• Data‑driven mindset with the ability to translate insights into action

Please forward your resume in Word format to Cristina Bilbao at .

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI‑enabled tools to support parts of the application review process.

CNESST permit numbers: AP-2000158 et AR-2000157