VIP Lifestyle Manager - Arabic & French Speaking

To complement our team in the United Kingdom, we are looking for a professional, motivated and committed VIP Lifestyle Managers in the area of Luxury Lifestyle Management.🌟

You will utilize your expertise as a language specialist based in the UK to handle complex requests in Travel, Retail, and Entertainment, particularly within the Middle East market. Your role involves assisting members to enhance their experiences while sharing knowledge within your team.

• Provide friendly assistance to our valued premium customers, both over the phone and via email in Arabic, French, and English
  .
• Handle customer inquiries smoothly, from preparing offers to processing billing for individual trips and managing requests related to restaurant/club reservations, gift arrangements, tickets (sports and cultural events), spa/fitness services, yacht bookings, flowers, transportation, sightseeing, and more.
• Make reservations with restaurants, airlines, hotels, and local destination agencies with care.
• Share information about exciting additional services our company offers.
• Organize your tasks efficiently to ensure seamless operations.
• Provide support for member care related issues using your personal connections.
• Negotiate with suppliers to secure the best benefits for bookings.
• Gather and communicate member feedback to enhance our services.
• Maintain high service standards at every step of the member journey.
• Update request-related administration accurately and in real time.
• Ensure precise invoicing while taking advantage of commission opportunities.
• Confidently offer alternative options when the initial choice isn’t available.

• Proficiency in professional English, Arabic, and French is mandatory; strong communication skills are a must. Candidates should be ready for a language assessment.
• A tertiary qualification or equivalent training in a relevant field, ideally in tourism.
• Preferred familiarity with Middle Eastern cultures and events (notably Dubai, Abu Dhabi, and Doha) along with experience in the travel industry.
• Experience in leisure areas, such as hospitality, customer service, concierge, or call center operations.
• A good understanding of luxury lifestyles and affluent clientele.
• Outstanding verbal and interpersonal abilities; capacity to uphold professionalism.
• Great attention to detail coupled with strong problem-solving skills.
• Able to perform well under tight deadlines and pressure, exhibiting a positive, 'Can-Do' attitude.
• Enthusiastic about providing excellent customer service and sharing local knowledge.

The position requires rotational shifts, 5 days a week, with examples being Tuesday to Saturday or Sunday to Thursday. Each shift lasts for 9 hours, which includes a 1-hour lunch break. Specific day shift hours will be discussed during the interview. The total work hours amount to 40 hours per week.

• Position based in the United Kingdom.
• If you reside within a reasonable commuting distance from the office, you will be eligible for a hybrid working arrangement, which requires you to be in the office at least twice a week.
• A quiet home office environment at your designated address that is free from background noise or distractions is essential.
• To work remotely or in a hybrid capacity, you must meet our minimum internet speed requirements, which will be verified during the recruitment process and again upon your hiring. Alternatively, you have the option to work from our well-equipped office.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

• Acompetitive salary depending on experience, plus a performance-based bonus.

• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote…