Romanian Speaking Customer Service Advisor

Overview

MTrec Commercial are proudly representing our industry leading client on their search for a Romanian Speaker to join their customer service team on a full-time, permanent basis. The role is onsite for the training period and, after successful probation, you will be offered the opportunity to work from home. The client is open to applicants with any kind of customer service experience such as Contact Centre, Retail, Hospitality, etc.

You must be completely fluent in speaking, reading and writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, please apply for an immediate response.

• Remote working after training/probation
• Great work/life balance
• Bonus Scheme
• Permanent contract
• You will be working for a prestigious company
• Continuous training and development

• Answering inbound calls in Romanian and English
• Making outbound calls to clients
• Providing updates and information when required
• Use of in-house system maintaining accurate and detailed records
• Providing an efficient service to clients in a professional and courteous manner
• Always maintaining strict confidentiality and compliance guidelines
• Able to work between 9am–7pm on a rota basis

• Fluent/Native/Professional level of Romanian and English are essential
• Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail, etc., though not essential and full training is provided
• Strong communication skills
• IT literate
• Confident on speaking with clients over the phone
• Team player and a positive attitude
• Punctual and reliable