Service Excellence Specialists - EasyJet

Are you ready to take your career to new heights?

Become one of Easy Jet's incredible Service Excellence Specialists and help make everyone's journey an unforgettable one!

• Start date: March 2026
• Location: Glasgow - office based role only. No option to work from home or part‑time hours.
• Salary: £12.21 per hour
• Shifts: Full time - 40 hrs per week, 09:00‑18:00, Mon‑Fri (Weekend and later operating hours may be required at a later date)
• Training: 2 weeks training and 2 weeks graduation bay

We are Easy Jet, Europe's leading airline with a network of over 1,000 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations to make travel easier and great value for our customers.

When travel doesn’t always go as planned, outstanding customer service is essential. As a Service Excellence Specialist, you will be an essential customer touch point for vulnerable, sensitive, and brand‑sensitive cases.

You will deliver the highest level of customer care, handling each case with empathy, understanding, professionalism and clarity via telephone and email. As Easy Jet Ambassadors, you will demonstrate the Orange Spirit in all that you do.

• Empathy and Understanding – genuine care and empathy to build trust.
• Clarity and Professionalism – clear communication, free of jargon, and patient listening.
• Consistency and Reliability – consistent support across all interactions.
• Listening Skills – active listening to ensure accurate solutions.
• Organisational Skills – excellent attention to detail, time‑keeping, planning and scheduling.
• Follow‑Up and Resolution – timely follow‑up, especially for sensitive or brand‑related cases.

• Quick learner, able to become proficient in multiple systems.
• PC and multi‑tasking skills, navigating multiple systems with ease.
• Strong verbal and written communication skills.
• Ability to interact with a variety of people and situations.
• Take ownership of situations with positivity, resilience and a dedication to Service Excellence.
• Own each case, building trust and demonstrating integrity.

• Perks at Work – savings discounts, free online classes.
• Help@Hand – discounts, podcasts, wellbeing resources, webinars, access to GP, mental health, financial and legal advice.
• Critical illness cover up to £10,000.
• Cycle to Work scheme.
• Eyecare support voucher.
• Holiday purchase scheme.
• Length of service awards.
• Workplace pension.
• Monthly Inspire Awards for the best.
• Refer‑A‑Friend – up to £1,200.
• Monthly wellbeing webinars.
• Dedicated Employee Experience support.