Remote Customer Service Representative Job UAE/Dubai,Customer Service/HelpDesk

Position Summary

The Remote Customer Service Representative is responsible for delivering high-quality customer support to clients across the UAE, KSA, and the wider MENA region. This role serves as the first point of contact for customers and plays a critical role in maintaining strong relationships, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate is professional, culturally aware, solution-oriented, and capable of working independently in a remote environment.

Key Responsibilities

Respond to customer inquiries via phone, email, live chat, and other digital channels in a timely and professional manner.
Resolve product, service, billing, and account-related concerns by identifying root causes and implementing effective solutions.
Process orders, returns, exchanges, refunds, and account updates accurately.
Document customer interactions thoroughly within the CRM or support system.
Escalate complex or unresolved issues to supervisors or relevant departments as needed.
Follow up with customers to confirm issue resolution and satisfaction.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Provide feedback on recurring customer issues and recommend improvements to enhance service quality.

Required Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
One to three years of customer service experience, preferably supporting customers in the UAE, KSA, or MENA region.
Fluency in Arabic and English (spoken and written) is strongly preferred.
Excellent communication, interpersonal, and problem-solving skills.
Ability to multitask and manage time effectively in a remote setting.
Proficiency in CRM systems, email platforms, and Microsoft Office or Google Workspace.
Reliable high-speed internet connection and a dedicated home workspace.
Ability to work flexible hours aligned with regional business needs.

Preferred Qualifications

Experience working in a remote or distributed team environment.
Familiarity with ticketing platforms such as Zendesk, Salesforce, or similar systems.
Strong understanding of regional customer expectations and service standards.
Experience in a fast-paced, metrics-driven environment.

Work Environment

This is a fully remote role supporting customers within the UAE, KSA, and MENA region. The position requires strong self-management, accountability, and the ability to collaborate effectively with a virtual team through online communication tools and regular check-ins.

Compensation and Benefits

Compensation is competitive and aligned with regional market standards. Eligible employees may receive performance-based incentives and benefits in accordance with local labor regulations. Opportunities for career growth and professional development are available.

Application Process

Interested candidates should submit a current resume highlighting relevant experience and language proficiency. Qualified applicants will be contacted for further evaluation. We are committed to equal opportunity employment and fostering an inclusive and diverse work environment.

About the company

Loyal To Cumbria

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