Bilingual Customer Service Representative

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Work Location Type:

Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

This position is hourly, and the starting pay rate is $23.50/ hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

We’re hiring full‑time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on May 25, 2026.

Join us at 4475 Griffith St, Saint‑Laurent, Quebec H4T 2A2, Canada

Enjoy your weekends off with our Monday through Friday shift from 6:00am – 6:00pm EST.

Our nine‑week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision‑making and communication.

After completing our 8‑week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order‑management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team‑based environment that’s committed to doing business with ethics and integrity.

• Due to the nature of this role, fluency in both French and English is required
• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC‑based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands‑on, personalized service with customers in a fast‑paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80…