Remote Chat Manager – Driving Sustainable Mobility

At PT Insera Sena, the manufacturer behind Polygon Bikes, we produce over 1 million high-quality bicycles and e-bikes annually, promoting sustainable urban mobility across Indonesia and the world. By making eco-friendly transport accessible, we reduce CO₂ emissions, ease traffic congestion, and encourage healthier lifestyles — contributing directly to UN SDG 11 (Sustainable Cities) and SDG 13 (Climate Action).

We are looking for a passionate Remote Chat Manager to lead our customer support team and deliver exceptional real-time assistance to cyclists and partners globally. You’ll manage live chat operations on our e-commerce platforms and websites, ensuring every interaction reflects our commitment to quality, innovation, and sustainability.

Your key missions:

• Lead and train a team of chat agents
• Handle escalated customer inquiries with empathy and expertise
• Optimize chat workflows, response times, and customer satisfaction metrics
• Collaborate with sales, marketing, and product teams to promote sustainable cycling solutions
• Analyze chat data to improve user experience and drive conversions

What we offer:

• Competitive salary: $450–600 USD/month (depending on experience)
• Flexible working hours with partial remote options
• Health insurance and annual bonus
• Opportunity to work with a global brand passionate about the environment
• Professional growth in a dynamic, innovative manufacturing company

Join us in making cities greener, one bike at a time. Be part of a team that turns customer conversations into lasting impact!

We are seeking an enthusiastic and customer-focused professional with:

• 2+ years of experience in live chat management or customer support leadership (e-commerce or retail preferred)
• Excellent English communication skills (written and verbal); additional languages (Indonesian, Mandarin) are a plus
• Strong leadership and team coaching abilities
• Proficiency with chat platforms (Zendesk, Live Chat, Intercom, etc.) and CRM systems
• Analytical mindset with experience in KPIs and reporting
• Passion for sustainability, cycling, or eco-friendly products is a strong advantage
• Ability to work in a fast-paced environment and handle multiple chats effectively

If you’re ready to combine outstanding customer service with meaningful environmental impact — we want you on our team!