Bilingual Customer Service Representative - Remote

Employer Industry: Customer Service

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, paid personal time, and sick days
• Matching RRSP contribution and profit‑sharing program
• Tuition assistance program for professional continuing education
• 100% remote work opportunity with flexible scheduling

• Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager and perform other duties as required

• Customer service or call center experience
• Bilingual in French and English
• Exceptional customer service skills with a strong “customer first” attitude
• Good organizational skills and strong time‑management techniques
• Ability to work well under pressure in a fast‑paced environment

• Display high ethics, character, and commitment to business policies and decisions
• Initiative in handling problems and ability to be a team player who supports changes

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