Senior Escalation Support Specialist; Remote
Remote / Online - Candidates ideally in
Toronto, Ontario, C6A, Canada
Listed on 2026-02-27
Toronto, Ontario, C6A, Canada
Listing for:
Peak Support, LLC
Remote/Work from Home
position Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A remote support company is seeking an experienced Escalation Tier 2 Support Specialist to manage complex member cases via phone and email. The role requires excellent communication skills, sound judgment, and an ability to handle sensitive matters under pressure. Ideal candidates will have experience in escalation-level support and will work Wednesday through Sunday, ensuring thorough documentation and collaboration with teams.
This fully remote position offers a supportive work environment with growth opportunities.
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Position Requirements
10+ Years
work experience
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