Remote Customer Service Agent

Customer Service Agent — Independent Contractor (Remote)

Location:

Remote (US-Based)
Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will

* Be your own boss.

* Choose when and to whom you provide services.

* Set your own schedule by self-scheduling in 30-minute blocks.

* Provide a distraction-free home office environment.

* Provide and maintain your own equipment.

* Handle inbound and/or outbound customer service calls.

* Assess customer needs and resolve inquiries efficiently and professionally.

Requirements

* Minimum 1 year of phone-based customer service experience.

* Strong verbal and written communication skills.

* Ability to navigate multiple systems and accurately document call notes.

* Comfortable working independently under contract.

* Patience, professionalism, and strong problem-solving skills.

Compensation

* Submit invoices and receive payment for services performed pursuant to contract.

* Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.

* Independent Contractors are responsible for their own taxes and business expenses.

Application & Certification Process

* Complete an online application.

* Pass a background check (non-refundable processing fee applies).

* Sign an Independent Contractor Agreement.

* Complete a W-9 form and set up direct deposit.

* Complete client-specific certification requirements prior to servicing calls.

Computer & Technology Requirements

* Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).

* Wired high-speed internet connection required.

* USB headset required.

* Android or Apple smartphone required for authentication purposes.

* Some clients may require additional security measures or equipment.

Hours

* Flexible scheduling; client hours of operation vary.

* Availability expectations differ by client program.

Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, , IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.