Call Center Specialist - Remote - Part-Time Bilingual ; Spanish​/English

Overview

Employer Industry: Healthcare Services

• Current pay rate of $21.00 per hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement available for qualified candidates
• Engaging work environment focused on quality customer service and support for underserved populations
• Chance to contribute to meaningful healthcare initiatives impacting diverse communities

• Provide high-quality customer service to both internal staff and external patients through effective call management
• Schedule appointments and electronically transmit messages to the clinical team based on patient requests
• Answer questions regarding medication refills and other inquiries, ensuring a positive experience
• Demonstrate proficient data entry skills and maintain confidentiality while handling sensitive information
• Perform other duties as assigned while striving to improve job-specific competencies

• Bilingual in English and Spanish
• Associate's Degree or Medical Assistant Certification with at least 1 year of experience
• Prior experience in a call center or busy phone system
• Familiarity with electronic appointment scheduling
• Strong customer service experience and excellent verbal communication skills

• Proven ability to multitask effectively in a fast-paced environment
• Problem-solving and critical thinking skills

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