Customer Service Representative

• Location: Remote (Seattle or Puyallup, WA)
• Employer: Optum (United Health Group)
• Salary Range: $16.00 – $27.69 per hour (based on experience and location)
• Contract Type: Full-time, Permanent
• Working Hours: Monday to Friday, 8:00 AM – 5:00 PM (8-hour shifts)
• Training: 4 weeks of onsite training, same hours as above

Role Summary:
This is a remote-based customer service role supporting healthcare providers such as clinics and physician offices. You’ll be the first point of contact for incoming calls, helping resolve inquiries related to benefits, billing, authorizations, and claims. The position emphasizes first-call resolution, compassionate communication, and accurate documentation.

You’ll be part of a team that directly contributes to improving health outcomes by connecting providers with the resources they need. Optum offers a supportive, inclusive work culture with career development opportunities and a comprehensive benefits package.

Key Responsibilities:

• Answer inbound calls from healthcare providers and identify their needs
• Resolve issues efficiently using internal systems and tools
• Provide clear, positive communication to build strong relationships
• Document provider interactions and track issue trends
• Navigate complex systems to provide accurate information

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Strong listening and rapport-building skills
• Problem-solving ability and adaptability
• Proficiency with Windows PC applications and ability to learn new systems
• Availability to work full-time during standard business hours

Preferred Qualifications:

• 1+ year of experience in customer service, administrative, or clerical roles
• Familiarity with healthcare environments or terminology

Telecommuting Requirements:

• Must reside in Seattle or Puyallup, WA
• Secure and private home workspace
• High-speed internet connection approved by United Health Group
• Adherence to the company’s Telecommuter Policy

Compensation and Benefits:

• Hourly pay based on experience and location
• Incentive and recognition programs
• Equity stock purchase options
• 401(k) contribution

Additional Information:

• Drug screening required prior to employment
• Equal Employment Opportunity employer
• Commitment to diversity, equity, and inclusion
• Focus on health equity and environmental responsibility

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