Customer Service Specialist

Why Consider This Job Opportunity

• Competitive compensation with a comprehensive Total Rewards package
• Health care benefits starting on day 1
• Paid time off, parental leave, and paid volunteer hours
• Opportunity for career advancement within a Fortune 500 company
• Work remotely with a flexible schedule outside of traditional hours
• Amazing company discounts for employees

• Handle a high volume of inbound customer inquiries in a busy environment
• Assist customers with their orders and accounts, providing personalized experiences
• Offer additional products during each customer interaction to drive sales
• Manage calls that include confirming refunds, taking payments, and analyzing account data
• Report to an assigned Customer Service Supervisor while working from home

• Minimum of 12 months of service experience in a customer service role
• Ability to problem-solve and de-escalate situations in a high‑paced call environment
• Proficiency in navigating multiple systems and screens while assisting customers
• Availability to work weekends, holidays, and additional hours as needed
• Ability to sit for long periods and follow computer system requirements

• Experience in a remote work environment with a structured schedule
• Strong communication skills to engage with diverse customer styles, peers, and leaders
• Technical troubleshooting skills to resolve issues independently, in partnership with IT if necessary

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.