Bilingual English​/Spanish - Healthcare Customer Experience Specialist - Hybrid - Greenville, SC

General Information

Location

Greenville, SC

Job

10232

Job Category

Customer Service Representative (CSR)

Language Requirement

English, Spanish

Description & requirements

Description

Are you fluently speak both English and Spanish?

Do you love helping people?

Do you love healthcare and understand how health insurance plans work?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• $18.50 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
• Position as a Transcom employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs:
  Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

In this full-time employee role, you'll support our client's customers with answering questions about how to obtain their diabetes care devices through various providers. Knowledge about how health insurance plans work in the US is helpful.

What we are looking for:

We've got an exciting career opportunity for you, if you can:

• Speak, read, and write fluently in both English and Spanish
• Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device
• Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• Fluent (verbal and written) in both English and Spanish
• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be…