Customer Service Representative - Remote

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

This role involves receiving incident reports from callers and initiating the first notice of loss. The Communication Specialist follows a structured process to document accurate information. Each interaction should demonstrate strong product knowledge, professionalism, active listening, and empathy, while conveying confidence and efficiency throughout the intake process.

Job Details:

* Fully remote position starting on 4/15/26

* The pay ranges from $15.50 to $16.50 per hour, with a 40-hour work week.

* We will provide all necessary equipment; however, you must have a high-speed internet connection.

* A minimum download speed of 50 MBPS and an upload 25 Mbps is required.

* You can check your internet connection using your home connection at

How you'll make an impact

* Engage each caller by phone with the upmost responsiveness, care, and concern.

* Instill confidence with our customers that their information will be handled appropriately and that their experience matters.

* Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report.

* Pay strong attention to detail to ensure report accuracy and timely submissions.

* Hold all reports in strict confidence, both internally and externally.

* Demonstrate flexibility as policies, schedules, and people you interact with often change.

* Model our core values when interacting with callers:
Care, Concern, Compassion, Connection and Confidence

* Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time.

About You

Required:

High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred:

* A quiet, secure home office or workspace to ensure focus and professionalism.

* Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.

* Passionate about positively impacting others and delivering outstanding service.

* Dedicated to creating exceptional customer experiences and achieving strong outcomes.

* Highly organized with a keen eye for accuracy

* Committed to punctuality and adhering to scheduled work hours.

* Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.

* Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one!

* Life and accident insurance

* 401(K) and Roth options

* Tax-advantaged accounts (HSA, FSA)

* Educational expense reimbursement

* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)

* Flexible work hours (availability varies by office and job function)

* Training programs

* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

* Charitable matching gift program

* And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded…