Customer Service Representative

Customer Service Representative – Hoofddorp

Location:

Hoofddorp, North Holland, Netherlands

Salary: €2500 - 3000

Hours:

32 - 40 hours

Make an impact as a Customer Service Representative at Head First Group in Hoofddorp. Do you get energy from helping people, solving problems, and bringing clarity to a dynamic environment? Would you like to work as a customer service representative/customer support representative within a professional organization in Hoofddorp?

As a Customer Service Representative at Head First Group, you are the point of contact for colleagues, suppliers, professionals, and clients. In this customer support/service desk role, you ensure that questions are handled and followed up on quickly, carefully, and in a service-oriented manner.

You will be working at the intersection of technology and personal contact within a leading HR tech organization. In this support role, you will combine service orientation with structure and overview, contributing daily to the smooth running of our services.

In this role as a support employee, you make a difference every day by truly helping people. You are the listening ear within our service desk and the link between different parties and systems. Your meticulous approach ensures that processes run smoothly and that colleagues, suppliers, and clients know where they stand. You identify recurring questions and bottlenecks within our customer service and support processes and actively share these with the team.

In this way, you not only contribute to optimal service, but also to the further professionalization of our services.

• Responding to questions from suppliers, professionals, and clients, both by telephone and in writing.
• Ensuring correct, timely, and complete follow-up of reports and requests.
• Registering, monitoring, and tracking reports in our systems and platforms.
• Supporting colleagues with operational and administrative issues.
• Scheduling appointments, setting out actions, and monitoring progress.
• Identifying opportunities for improvement and recurring questions within the support processes.
• Liaising with internal specialists, such as contract and finance colleagues, to ensure questions are directed to the right place.

You will work closely with colleagues such as partner managers, recruitment consultants, and other specialists within Head First Group.

Head First Group is a leading HR tech service provider that supports organizations in deploying and managing external talent. Every day, we help thousands of professionals and clients with smart technology and personalized services. Our strength lies in tech‑enabled touch: innovative platforms combined with committed colleagues. Working at Head First Group means working in an open and accessible environment where collaboration, learning, and initiative are key.

You will be given the space to contribute ideas, develop yourself, and make a real impact on our services.

• Salary that matches your experience. We reward you fairly for your commitment and development.
• Vacation pay and days off: 8.33% vacation pay and 27 vacation days per year.
• Hybrid working: 60/40 split, three days at the office and two days working from home.
• Premium‑free pension: we pay your entire pension premium.
• Performance bonus: depending on your performance and that of Head First Group, you may receive an annual bonus of one or two months' salary.
• Monthly extras: allowance for internet, vitality budget, contribution towards lunch, and support in setting up your home office.

We are looking for a service‑oriented, structured individual who is energized by helping others, can easily switch between different questions and maintain an overview, even when it gets busy. In addition, you bring the following to the table:

• Vocational education (MBO) level of working and thinking.
• Experience in a support, service, or customer contact role.
• A structured approach and attention to detail.
• Clear communication skills in Dutch and English, both verbally and in writing.
• Affinity with technology and experience with systems such as Aircall, Hub Spot, Teams, and similar tools.
• Proactive attitude and ability to contribute ideas for solutions.
• A collegial attitude and enjoyment of working together.

• Submit your application.
• We will contact you within 48 hours.
• First interview.
• Assessment.
• Second interview.
• Job offer.
• Welcome to Head First Group!

Feel free to ask, I’m happy to help!

Apply now.