Customer Support Advisor Czech - online shop

We are Concentrix - a world leader in customer service. We help top brands grow thanks to top customer service and technological solutions. We operate in more than 70 countries and are proud holders of awards such as Employer Brand Leader of the Year or Best Employer - Outsourcing. Are you looking for a fresh career challenge or the chance to grow in an international company?

Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Slovak branch of a global organization, with shift-based work and opportunities to develop your skills and career.

• Answer calls (only inbound, no tele-marketing) and reply to e-mails from customers in Czech language
• Help customers with their registration, profile settings, orders, delivery, returns and
• Solve claims (lost package, damaged goods, partial returns, etc.)
• Enter and maintain data up-to-date in internal database; work with ticketing system
• We work in shifts according to schedule:
• Monday - Friday - 08:00 - 16:30 OR 11:30 - 20:00
• Saturday and bank holidays 09:00-18:00
• Weekly hours: 38,75

• Fluent Czech written and spoken - intermediate English
• Computer literacy, able to learn quickly
• Multitasking, active listening, customer oriented
• Remote work - internet speed at 25 Mbps/download minimum

• Home office with company-provided equipment for your comfort and flexibility
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Benefit card with monthly balance added from us
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth within a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more