CSC Customer Service Team Lead

CSC Customer Service Team Lead page is loaded## CSC Customer Service Team Lead remote type:
Office locations:
Minnetonka, MNtime type:
Full time posted on:
Posted Todayjob requisition :
R0069441#
** Description
* **
* Summary:

** The Customer Service Associate III position is the subject matter expert for their specific segment and serves as the go-to person to assist other customer service associates in providing "Simply the Best" customer service at all times. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to Equipment Finance customers.
*
* Duties and Responsibilities:

*** Answer inbound calls from Equipment Finance customers.
* Obtain data from each caller to research and resolve issues relating to servicing issues including payment inquiries, account information and other service related matters.
* Review and follow-up with resolutions regarding customer’s concern/question
* Step in as a tier II level support in more complex customer situations.
* Serves as a subject matter expert for Huntington Equipment Finance sales colleagues.
* Work closely with Equipment Finance’s internal departments including sales, tax, accounting and operations as well as 3rd party vendors to research and resolve customer issues.
* Support more complex assignments
* Performs other duties as assigned.
*
* Basic Qualifications:

*** High School Diploma, GED, or equivalent
* Minimum of 5 years of customer service experience, with minimum of 3 years call center experience in Equipment Finance and well versed with service cloud (sales force), EBPP, JIRA, Outlook and Finesse.
*
* Preferred Qualifications:

*** Must be able to handle multiple tasks simultaneously in a fast-paced environment
* Experienced in working with multiple computer systems and being able to toggle between systems/screens
* Ability to demonstrate professional verbal communication skills. Must pronounce words clearly and use proper grammar
* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
** Exempt Status: (Yes** = not eligible for overtime pay) (
** No** = eligible for overtime pay)
No
** Workplace Type:
** Office Our Approach to
** Office
* * Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
** Compensation Range:
** The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.
** Note to Agency Recruiters:
** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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