Automotive Case Management; Bilingual: Spanish and English; Remote

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Posted Todayjob requisition :
R1707188

Job Title:

Automotive Case Management (Bilingual: Spanish and English) (Remote)

Job Description The Advisor II, Technical Support Bilingual responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Title:

Automotive Case Management (Bilingual: Spanish/English) (Remote)

Location:

CAN WAH
** JOB DESCRIPTION
** The Automotive Case Management (Bilingual: Spanish/English) Remote works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** As an Automotive Case Management (Bilingual: Spanish/English) Remote tentative,  you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As an Automotive Case Management (Bilingual: Spanish/English) Remote, you’ll:
* Respond to escalated automotive-related product questions and concerns in a timely manner.
* Resolve customer inquiries following standardized processes while referencing an internal knowledge base,
* Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
* Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
* Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
* Deliver expert customer experiences…with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include:
* High School diploma or GED, and be at least 18 years of age.
* Automotive enthusiast or have a relative knowledge of how automobiles work.
* Excellent written and verbal communication skills in both Spanish and English to effectively engage with customers
* Possess natural customer service skills and genuinely enjoy helping people.
* Be an empathetic problem solver and critical thinker.
* Comfortable working with computers and the internet, as well as operating several applications simultaneously.
* Prior experience in the automotive industry, customer service, and/or case management, as…