Customer Service Support MRO Hybrid Model; remotely & on-site

Step into a role where customer service meets aviation operations!

From cost estimates and order monitoring to logistics coordination and system tracking, your work ensures smooth component support and satisfied customers.

Make an impact every day - apply now and join the team!

Your main tasks include, among others:

• Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
• Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
• Detect and invoice cases of mishandling, modification, and scrap
• Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
• Proactively work to resolve claims and discrepancies as they occur
• Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
• Monitor customer orders, adhering to contracted rates and services
• Initiate, coordinate and track shipments in cooperation with LTL
• Work with various systems, such as SAP, Southware, SQL, etc.
• All other duties as assigned or required

• Education
• Long Disability
• Flight privileges
• Commuter Benefits
• Flex Holidays
• 15-20 Vacation Days
• 401k plan
• Life Insurance
• Employee Assistance Program
• Healthcare
• Family Policy
• up to 60 Sick Days
• Short Disability

The ideal Customer Service Support MRO must fulfill the following requirements:

• High school diploma/GED desirable
• Bachelor’s degree desirable
• 1-2 years of experience in MRO Customer Service desirable
• Fluency in English language required
• German and Spanish language desirable
• Knowledge in MRO Customer Service desirable
• Knowledge in SAP, CSS Training or equivalent OJT
• MS Office skills as user
• Excellent detail oriented
• Excellent communication skills
• Excellent quality consciousness
• Excellent productivity driven
• Excellent customer orientation
• Excellent commitment
• Excellent intercultural awareness
• Willingness to travel
• Manage constant time pressure
• Manage high stress levels
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company will not provide relocation assistance