Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis.

Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience during a difficult time
• Utilize our service techniques and systems
• Escalate dissatisfaction to proper channels

All positive, motivated applicants are encouraged to apply. Ideal candidates are highly dedicated and should possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem solving, negotiation skills
• Customer service orientation (empathetic, patient)
• Ability to multi-task and self-manage
• Team-oriented and adaptable in a fast-paced environment
• Strong interpersonal skills

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Specific benefits may vary by location.

This is a largely sedentary role requiring long periods of sitting and computer use. Must be authorized to work in the relevant country, willing to undergo background/security and drug screening, and adhere to all employment policies, including equal opportunity and reasonable accommodations.