Customer Service Representative III

Overview

Cadrex is seeking a Customer Service Representative III who manages dedicated customer accounts in a fast-paced AS9100 manufacturing environment. This is not a call center role; the CSR III works in a 1:1, relationship-driven model, serving as the primary point of contact for assigned customers and coordinating internally to ensure successful order execution.

Overview Cadrex is seeking a Customer Service Representative III who manages dedicated customer accounts in a fast-paced AS9100 manufacturing environment. This is not a call center role
; the CSR III works in a 1:1, relationship-driven model
, serving as the primary point of contact for assigned customers and coordinating internally to ensure successful order execution.

• Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
• Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
• Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
• Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
• Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
• Provides detailed and timely updates on order status, lead times, and product information
• Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
• Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
• Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
• Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
• Supports training of new team members and shares knowledge to improve overall team performance
• Acts as a customer-facing project coordinator, managing timelines, deliverables, and internal handoffs from order receipt through shipment

• 3+ years of experience supporting customer accounts in a manufacturing or production environment (AS9100 or regulated manufacturing preferred)
• Experience managing customer orders end-to-end, including order entry, changes, delivery coordination, and issue resolution
• Background working directly with buyers, planners, or procurement contacts in a B2B manufacturing setting
• Strong ability to coordinate across internal teams such as production, planning, inventory, and shipping
• Demonstrated success working independently in a fast-paced, detail-driven environment
• Proficiency with ERP systems and strong Microsoft Office skills (Excel, Outlook)
• Excellent written and verbal communication skills with a focus on professional relationship building
• Experience in call center, retail, or public-facing customer service environments alone is not a strong fit for this role
• This role is best suited for candidates with manufacturing account coordination or order management experience, rather than high-volume inbound or call-center-based customer service backgrounds.

• High School Diploma required
• Associate degree or relevant coursework in Business, Supply Chain, or related field preferred

• Onsite

• Mon–Fri

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.

• While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

• Safety first, rising to the challenge, collaboration, accountability, and doing the right thing

CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution,…