Client Experience Specialist; Remote – Chicago Area

Overview

Client Experience Specialist (100% Remote – Chicago Area Preferred)

We’re looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, you’ll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you’ll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you’ll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout.

You’ll be supported by expert teammates and will grow your expertise over time to guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while maintaining a positive, solutions-oriented mindset.

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• Experience collaborating with cross-functional teams (marketing, training, or operations)
• 4+ years in client service or customer success (preferred but not required)

• Collaborative, inclusive culture built on respect and growth
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together