Remote Sr. Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be instrumental in ensuring the success of our strategic enterprise healthcare customers post-deployment. You will work closely with various stakeholders including clinical, operational, and IT teams to enhance platform adoption, drive measurable ROI, and foster long-term partnerships.

By optimizing and expanding the use of our solutions, you will make a significant impact on healthcare outcomes and operational efficiency.

• Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner.
• Develop and execute outcome-driven success plans aligned to customer goals.
• Build strong relationships with clinical, operational, IT, and executive stakeholders.
• Guide customers through post-go-live adoption and optimization.
• Proactively identify risks and opportunities and resolve issues to maintain high customer satisfaction.
• Collaborate with Sales and Customer Success leadership on renewals and account growth.
• Contribute to the evolution of the Customer Success practices with a focus on scalability and ROI-driven outcomes.
• Translate complex customer data into clear ROI narratives and best practices.
• Work closely with cross-functional teams to deliver cohesive post-deployment customer experiences.
• Serve as the voice of the customer to inform product direction and improvements.

• 6+ years of Customer Success experience in the healthcare space.
• Self-starter with a high degree of autonomy.
• Comfortable operating in a fast-paced, growth-stage environment.
• Experience in healthcare technology and SaaS platforms.
• Strong understanding of healthcare workflows and customer lifecycle management.
• Demonstrated experience in driving adoption and measurable ROI for healthcare platforms.
• Excellent executive presence and communication skills.
• Strong problem-solving skills with an ownership-oriented mindset.
• Experience using Salesforce or similar enterprise CRM tools.

• Flexible work schedule and remote work options.
• Opportunity to work in an innovative and dynamic environment.
• Professional development and training opportunities.
• Collaborative team culture that values input and insight.
• Competitive compensation and benefits packages.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!