Customer Service Representative

Description

Come grow with us. Supportive employee-focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance!

Join the Edfinancial Team — Where Purpose Meets Growth! Position:
Customer Service Representative (On-Site – Montgomery, AL)

Position:
Customer Service Representative (On-Site – Montgomery, AL). Class

Start Date:

March 16, 2026. Starting Pay: $18.00/hour + $4.93/hour fringe benefit. That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment. Learn More:
Edfinancial Careers. Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

• Growth & Development:
  Paid training, certifications, and opportunities for advancement.
• Balance & Support:
  Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
• Purpose:
  
  Every call you take helps our customers manage one of life’s biggest investments — their education.

“The people here genuinely care — it feels like family.” — Edfinancial Team Member

• Strong communication and listening skills
• A professional, positive attitude
• Ability to stay organized and meet daily goals
• Basic computer proficiency
• Open availability during business hours

• On-Site Position:
  Montgomery, AL (Remote eligibility after 6 months of meeting performance metrics)
• Hours of Operation (Starting April 1, 2025):
• Mon: 7 AM – 10 PM CST
• Tue–Fri: 7 AM – 7 PM CST
• Sat: 9 AM – 11 PM CST
• Schedules are assigned based on business needs; flexibility is key!
• Overtime:
  Occasionally required during peak times

• Maintain confidentiality and data security at all times
• Stay current with system updates, loan phases, and compliance standards
• Complete annual training and certifications
• Support other departments during peak seasons

Ready to Start Your Journey?

Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!