Customer Service Representative; Healthcare - Remote

Customer Service Representative (Healthcare) - Remote page is loaded## Customer Service Representative (Healthcare) - Remote locations:
USA Work at Home:
USA, NM, Work-at-Hometime type:
Full time posted on:
Posted Yesterday job requisition :
R1703283

Job Title:

Customer Service Representative (Healthcare) - Remote

Job Description

Title:

Customer Service Representative (Remote)

Location:

United States    

JOB DESCRIPTION  The Customer Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include - Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.

(We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Customer Service Representative (Remote) working from home, you will:
* Provide inbound customer support.
* Help customers resolve technical issues.
* Assist in correcting or adjusting healthcare related concerns.
* Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
* Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
* Be efficient in navigating multiple systems.
* Deliver expert customer experiences…with a smile
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
* Passion for helping others and strong customer service orientation
* Minimum 6 months customer service experience
* Verifiable High School diploma or GED
* Basic computer navigation skills and PC knowledge
* Proficiency in fast-paced, multi-tasking environment
* Eagerness to learn new technologies
* Must reside in the United States or have a valid U.S. address for residence
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
* The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location,…