French–English Chat Support Specialist; Non-Voice

Overview

If you’re a strong writer who enjoys solving problems through chat and email—not phone calls—this role is for you. We’re looking for a French–English Chat Support Specialist who can deliver clear, empathetic, and efficient support through written communication alone.
This is a 100% non-voice role. All customer interactions happen via live chat and email
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As a French–English Chat Support Specialist, you’ll support customers from French-speaking regions by responding to inquiries in real time and asynchronously through chat and email. Your focus is on understanding customer needs quickly, communicating clearly, and resolving issues with confidence and care.

This role is about writing with purpose—providing answers that are accurate, human, and easy to understand.

• Provide high-quality customer support in French and English via live chat and email only
• Resolve inquiries related to orders, products, accounts, and general concerns
• Craft clear, professional, and friendly written responses that reflect the brand’s voice
• Manage multiple chats or tickets while maintaining accuracy and attention to detail
• Document all interactions correctly and consistently
• Identify recurring issues and share insights to improve customer experience and workflows
• Collaborate with the support team to stay aligned on updates and priorities

• Full written fluency in French and English
• At least 1 year of customer support experience, preferably in a chat-based or non-voice role
• Strong written communication skills with excellent grammar and tone awareness
• Experience using customer support tools such as Zendesk, Gorgias, Shopify, or similar platforms is a plus
• Comfortable handling multiple conversations in a fast-paced environment
• Detail-oriented, organized, and solution-focused
• Confident working remotely and collaborating with a distributed team

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (minimum 15 Mbps upload/download)
• A quiet, dedicated workspace suitable for remote work

• Permanent remote work — work from anywhere
• Competitive pay with performance reviews
• Paid time off
• Monthly health stipend
• Performance-based bonuses tied to KPIs
• A supportive, people-first team culture that values growth and accountability

We believe great chat support is built on clarity, empathy, and trust. You’ll be joining a team that values thoughtful communication, continuous improvement, and long-term growth—both for our customers and for you.

Click Apply Now and tell us why chat-based support is where you do your best work. We’d love to hear from you.