Customer Care Specialist

Application Close Date: 20th of February

At Intrepid Travel we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

As a Customer Care Specialist you will oversee the customer experience both pre‑ and post‑trip. You will handle guest feedback and complaints, work to restore their faith in our business through fair and reasonable outcomes for all stakeholders, champion every guest interaction, ensure feedback drives change and recognition across the business, turn negative experiences into positive ones, and maintain the highest level of communication with guests before and after their trips.

This is a permanent, full‑time position that operates on a hybrid basis out of our office in Denver. The salary range for this role is USD $27–$29 per hour, plus a great benefits package and awesome perks.

• Minimum 3 years in a fast‑paced customer‑facing environment and working in multi‑channel customer‑facing platforms.
• Personal/professional hiking experience in Wildland travel destinations and travel industry experience.
• Highly organized and communicative – must be able to interact effectively at all levels, both written and verbal.
• Ability to perform in an environment with ambiguous situations, rapidly changing priorities, and competing deadlines.
• Proven record of making well‑informed decisions.
• Ability to resolve conflict and high‑risk/sensitive cases whilst remaining empathetic and calm.

• Flexible work arrangements, work‑from‑home and the ability to work from anywhere 4 weeks a year.
• A free Intrepid trip every year, plus generous discounts for families and close friends.
• 5 extra days of leave a year for use on Intrepid trips.
• Minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e‑learning platforms, professional development, and mentor programs.
• 20 hours of volunteer leave every year to use on causes most important to you.
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family.

Intrepid is made up of 71 nationalities in over 30 countries. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at car with your name, location, and the adjustments you require, we will then be in touch to support your application.

We are Real. Together. Ambitious. Impactful. These are our values and they are more than just words; they are the pillars of our success and every day it’s our people and the work they do that brings them to life.

We are Intrepid. We inspire. We create. We share. We lead.