Customer Success Technical Advisor

Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move.

As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.

You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.

What you’ll be doing :

* Delivering expert technical support across hosting, email, and related products

* Resolving customer queries quickly and confidently via phone and ticketing systems

* Guiding customers through setup, configuration, features, and best practices

* Helping customers optimise their product setup to maximise value and performance

* Identifying opportunities to upsell or cross-sell products that enhance the customer experience

* Working closely with sales and product teams to resolve complex issues and improve services

* Contributing to team sales, retention, and performance targets

* Keeping customers informed about new features and product updates

* Maintaining accurate records of customer interactions and resolutions

* Staying up to date with industry trends and emerging technologies

What you’ll bring:

* Experience in customer support, ideally phone-based and within a commercial or sales-driven environment

* Strong communication, active listening, and problem-solving skills

* Confidence building rapport and delivering solutions that drive customer success

* Familiarity with CMS and ticketing systems, plus basic billing or account processes

* A customer-first mindset with a genuine passion for helping people succeed

Key competencies:

* Outstanding customer service

* Results-driven mindset

* Team collaboration

* Ability to work at pace and meet tight deadlines

* Self-motivation and initiative

* Strong attention to detail

Working hours:

* Monday to Friday between 6am – 7pm, on rotating shifts

* Core shifts: 8am – 4:30pm or 9am – 5:30pm

* Occasional shifts (with notice): 6am – 2pm or 11am – 7pm

* Weekends (with notice): 8am – 4pm (remote)

* Remote working available on Fridays

Training & support:

* Full training and ongoing support provided

* Initial training delivered in-office, Monday to Friday, 9am – 5:30pm